Refund policy

Return and Refund Policy

We want you to love your LuggageLux purchase. If you’re not completely satisfied, you may return most items within 30 days of delivery for a refund or exchange.

Return conditions:

  • Items must be unused, in original condition, and in original packaging with all tags and accessories.

  • Proof of purchase is required.

How to start a return:
Contact our support team to initiate a return. We’ll provide instructions and the return address.

Refunds:
Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds are issued to the original payment method.

Return shipping:
Return shipping costs are the customer’s responsibility unless the item arrived defective or damaged.

Defective or damaged items:
If your item arrives defective or damaged, contact us within 7 days of delivery for a replacement or full refund.

Warranty:
Our luggage is covered by a Lifetime Warranty for functional defects. This is separate from the 30-day return policy. Contact us for warranty claims.

Final sale:
Items marked “Final Sale” are not eligible for return or refund.

For any questions, please reach out to our support team. We’re here to help.